Exchange and Return Policy

Legal Deadline

• You have up to 30 calendar days after receiving your item to request a return.

• The countdown begins on the day of delivery.

• Requests must be made by email, including your name and order number.

Conditions for Acceptance

✅ Accepted — shipping also refunded:

• Product with a manufacturing defect (photo/video evidence required)

• Item significantly different from the official website description

• Shipping error on our part

✅ Accepted — product refunded, shipping not included:

• You cancel within 14 days of receipt for any reason (your legal right — no justification needed)

• You cancel between 15–30 days after receipt because you changed your mind or the product wasn't what you expected (accepted as a goodwill policy beyond your legal minimum; a 10% administrative fee applies — see our Refund Policy for details)

❌ Not accepted:

• Personalised or made-to-order products

• Hygiene items (e.g. earrings, piercings) for health and safety reasons, once removed from sealed packaging

• Products damaged through improper use or showing clear signs of wear

• Returns requested more than 30 days after receipt

• Products returned without their original packaging

Return Process

1. Request authorisation. Email support@zizarastore.com on the site, requesting a Return Merchandise Authorisation (RMA), with your name and order number.

2. For defective items: attach photos and/or video clearly showing the defect.

3. Wait for approval. Do not send any item back before receiving RMA approval — unapproved returns cannot be accepted.

4. Pack it properly. Return the product in its original packaging with all accessories included.

5. Return shipping cost is the customer's responsibility, except where the return is due to our error or a manufacturing defect.

6. If you'd prefer an exchange instead of a refund, any price difference between items may apply.