Refund Policy

Defective or Non-Conforming Product

• Refund: 100% of the product price plus original shipping

• Timeline: within 30 business days of us receiving the returned item

• Method: refunded to your original payment method

Cancellation Within 14 Days (your legal right)

• Refund: 100% of the product price. No administrative fee applies — this is your statutory right under the Consumer Contracts Regulations 2013, regardless of reason.

• Original shipping: refunded for standard delivery

• Timeline: within 14 days of us receiving the returned item, or within 14 days of you providing proof of return, whichever is earlier

Cancellation Between 15–30 Days (change of mind, beyond your legal minimum)

• Refund: product value, minus a 10% administrative fee

• Original shipping: not refunded

• Timeline: within 30 business days of us receiving the returned item

• Example: a £90 product → refund of £81.00

Product Not Delivered

• If your order does not arrive within 45 business days of confirmed dispatch, you're entitled to a full refund (product + shipping).

• Timeline: processed within 45 business days of the confirmed non-delivery.

General Conditions

• Refunds are issued only to the original payment method used for the purchase.

• A 10% administrative fee applies only to change-of-mind returns made between 15–30 days after receipt — never within your first 14 legal days, and never for defective items.

• Return shipping cost is the customer's responsibility except where the return is due to our error or a manufacturing defect.

• Returned products must be in resaleable condition, in original packaging, with all accessories.

How to Request a Refund

1. Email support@zizarastore.com within 30 days of receiving your product, requesting a refund.

2. We'll send you the return address for the item.

3. Pack and send the item back — return shipping cost is your responsibility unless the return is due to our error or a defect.